FAQs Archive • aepell

Q: Where does aepell ship to?

You can find all the information about the shipping of aepell products on our Shipping & Delivery page.

Q: How long does it take to process and ship my order?

We need about 2-3 business days to process and pack your order. Once we packed everything safely, we hand your products to our delivery partner. You can find all the information about the shipping of aepell products on our Shipping & Delivery page.

Q: What are the shipping costs?

You can find all the information about the shipping of aepell products on our Shipping & Delivery page.

Q: What products does my personalized aepell skin care routine contain?

Your personalized routine contains the aepell Cleanser (200ml), your Day Cream (50ml), your Night Cream (50ml), and your Serum (30ml). The ingredients match your skin's needs, based on the results of the Skin Quiz. All our products are fragrance-free, paraben-free, silicone-free and 100% clean and sustainable. Start the Skin Quiz HERE and get your personalized skin care routine.

Q: What is the shelf-life of my aepell products?

The products have a 3-year shelf-life if left unopened. Once opened, you should use the products within 12 months.

Q: How long does my personalized aepell routine last?

Your personalized routine is designed to last up to 3 months with everyday use. Item Frequency of application Day cream Once daily Night cream Once daily Serum Once daily Cleanser Twice daily

Q: What are the storage requirements for my aepell products?

Store your products at room temperature, away from direct sunlight, in a cool and dry environment. Don't expose them to extreme heat or cold.

Q: Are aepell products paraben-free, silicone-free, and sulfate-free?

Of course! We at aepell don't use parabens, silicones, or sulfates. Further, we manufacture our products only with ingredients of the highest quality, that are non-toxic for humans, animals and our earth. That's why we can ensure that our products are 100% clean and sustainable. Additionally, we comply with the cosmetic regulations of the European Union (one of the strictest in the world!). HERE you find a list with ingredients that are not allowed in our products.

Q: Do aepell products contain fragrance ingredients?

No, aepell products are completely fragrance-free. Fragrance ingredients often cause allergies and skin irritations, that’s why we decided to leave our products unscented. But no worries, all our products have by nature a very pleasant scent.

Q: Are aepell products cruelty-free?

Absolutely! We never test on animals all aepell products are 100% cruelty-free. But don’t worry about product safety because we test the safety and tolerability of all our products in our labs. That's how we ensure compliance to the highest safety standards.

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